Teacher jobs to be done toolkit
The jobs-to-be-done philosophy sits at the heart of the department's Digital Customer Experience Strategy. It reframes business problems into customer needs by understanding what jobs customers are trying to get done. Use this toolkit to help you.
Use jobs to be done in your project
Initiate and guide projects
- Mapping a project or solution to the job to be done.
- Align and set clear direction with the project brief canvas.
Ideate to create value
- Inspire powerful ideas with How might we questions.
Make sure you meet customer needs
- Find out what customer impact your product or service is having with the progress scorecard.